Udemy is a global marketplace for online learning and teaching, where students master new skills by learning from a library of more than 55,000 courses taught by expert instructors. Anyone can become an instructor by signing up for a udemy.com account, and courses are available on both computer and mobile.
Use case
Dalam studi kasus ini, pengguna aplikasi Udemy bernama Putra. Udemy adalah aplikasi kursus online dengan materi dari para mentor yang bergabung di dalamnya. Di menu Pembelajaran Saya, copy tidak konsisten saat kita mengetuk navigasi, dan bilah progres belajar hanya menampilkan persentase. Putra tidak tahu berapa video lagi yang harus ia selesaikan dalam kursusnya.
English translation
In this case study, the Udemy user is Putra. Udemy is an online course app with courses from mentors who join the platform. In the My Learning menu, the copy changes when you tap through the navigation, and the progress bar only shows a percentage — so Putra can't tell how many videos he still has to finish.
Scenario
Putra ingin tahu berapa video lagi yang harus ia selesaikan dalam kursus yang ia beli, tetapi aplikasi Udemy hanya menampilkan persentase progres kursus.
English translation
Putra wants to know how many more videos he needs to finish in the course he bought, but the Udemy app only shows a percentage.
Problem
Penggunaan copy di aplikasi Udemy tidak konsisten: di menu navigasi tertulis “Pembelajaran Saya”, tetapi judul halamannya “Kursus”. Selain itu, dari bilah progres, Putra tidak bisa melihat progres belajarnya dalam hitungan video.
English translation
Udemy's copy is inconsistent: the navigation says "My learning", but the page title says "Courses". And the progress bar doesn't show Putra his progress in terms of videos.
User goal
Menunjukkan progres belajar pengguna dalam sebuah kursus, baik dalam persentase maupun jumlah video yang sudah ditonton.
English translation
Show learners their progress in a course, both as a percentage and as the number of videos they've watched.
Task
Membantu Putra mengetahui progres belajarnya, sehingga ia bisa memperkirakan berapa banyak waktu yang perlu disisihkan untuk menyelesaikan kursus.
English translation
Help Putra see his progress, so he can estimate how much time to set aside to finish the course.
Thanks for reading — I hope this process is a useful reference for anyone working on similar copy.
KhoirulAuthor
Thanks for reading — happy to walk you through the decisions on a call.